Undergraduate studies - Economics and Tourism

COURSE CODE	COURSE TITLE	ECTS
ULJR3	HR Management in Tourism	6

Basic info

Undergraduate

3rd

Obligatory

Tourism

Summer

Serbian and English

Course description

1. Specific features of human resources in tourism and the role of personnel in creating tourist service quality
   1. Specific features of human resources in tourism
   2. The role of personnel in achieving tourist service quality
2. Notion and definition of human resources management in tourism
3. Function of human resources management in tourism
   1. Planning of human resources
   2. Providing human resources
      1. Human resources recruitment
      2. Selection of human resources
   3. Human resources development
      1. Orientation and socialization of the newly employed
      2. Education and training of employees
      3. Employees' performance supervision and performance
      4. Planning and career development of employees
   4. 'Maintaining“ human resources
4. Development factors of human resources management in tourist enterprises
   1. Development factors
      1. Globalization of business as a factor affecting human resources management in tourism
      2. Dynamics and structure of international tourism
      3. International development of human resources management
      4. Role of organizational structure in globalization of tourist enterprises operations
   2. Quality changes in tourism and their impact on human resources management
   3. Technological advance in tourism and its impact on human resources management in tourism
      1. Global distribution systems (GDS) and their impact on human resources management
      2. Applying Internet technology in tourism and its impact on human resources management
      3. Impact of other elements of technical and technological equipment of tourist enterprises on human resources management
   4. Other factors affecting human resources management in tourism

References

1. Kulić Z., Milošević G., Upravljanje Ijudskim resursima u turizmu, Visoka turistička škola, Beograd, 2008.
2. Boella M., Gross-Turner S., Human Resource Management in the HospitaIity Industry, Elsevier Butterworth-Heinemann, Oxford, 2005.
3. Bogićević M.B., Menadžment Ijudskih resursa, Centar za izdavačku delatnost Ekonomskog fakulteta u Beogradu, Beograd, 2006.

Classes per week

5+0

Grading (max. points 100)