Specialized studies - Tour Operations Management

COURSE CODE	COURSE TITLE	ECTS
PPP2	Negotiations and business presentations	6

Basic info

Specialized

Elective

Tour Operations Management

Summer

Serbian and English

Course description

Mastering the process of communication and negotiation, definition of communication, negotiation and convincing. Negotiations and business communication as part of strategic process, the importance of mentioned process in business meetings. Process of business presentations with technical and technological solutions for conducting effective and efficient presentations. Role of negotiations and presentations in the management and their role for the manager personally. Characteristics of public address, speech delivery, negotiations and negotiations techniques, psychology of business communication and negotiations. Business presentations as part of leader communication. Using negotiations, communication and presentations in solving crisis, communicating to business partners, clients and employees and developing personal qualities by applying these skills. Practical examples for developing these skills.

References

1. R. Lewicki, D. Saunders, B. Barry, Negotiation, Mc Graw Hill International, New York, 2006
2. Karterev A., Presentation Secrets, John Wiley and Sons, Indianapolis, 2011
3. Reynolds G., Presentation Zen - Simple Ideas on Presentation Design and Delivery, 2nd.ed, New Riders, Berkley, 2012

Classes per week

2+3

Grading (max. points 100)