Specialized studies - Tour Operations Management

COURSE CODE	COURSE TITLE	ECTS
MHO2	Hotel operations management	6

Basic info

Specialized

Elective

Tour Operations Management

Summer

Serbian

Course description

Definition of hotel operation management. Hotel organization. Front desk management. Procurement management and storage. Hotel capacity sales. Food and beverage management. Hospitality management. Housekeeping operations. Crisis management in hotel operations. Ecological standards in hotel operations. Finances in hotel operations. IT in hotel operations.

References

1. Čačić, K. Poslovanje hotelskih preduzeća, Singidunum Beograd 2010.
2. Genov, G. Management in hospitality, VTS Beograd (forthcoming)

Classes per week

2+3

Grading (max. points 100)