Undergraduate studies - Economics and Tourism

COURSE CODE	COURSE TITLE	ECTS
MHD3	Housekeeping Management	5

Basic info

Undergraduate

3rd

Elective

Hotel Management

Summer

Serbian and English

Course description

Definition and categories of accommodation; Role of housekeeping in the organizational structure of hotels; Internal organization of housekeeping; Cooperation between housekeeping and other departments in hotels; Job description and duties of a housekeeper as the housekeeping manager; Functions of housekeeper in managing business results; Procurement in housekeeping; Job satisfaction and bonuses in housekeeping; Recruitment in housekeeping; Communication in housekeeping; Uniforms and work place in housekeeping; Budget planning in housekeeping; Reporting system according USALI methods, Expenditure control in housekeeping. Organized study visits to hotels and restaurants.

References

1. Raghubalan, G., Raghubalan, S., Hotel Housekeeping: Operations and Management, 3rd edition, Oxford University Press, 2016.

Classes per week

2+1

Grading (max. points 100)